Subject: Tech Support Candidate - Vikram Singh
From: Vikram Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 11:42:37 -0400

| | Tech Support Test

Name | Vikram Singh
E-mail | [email-masked]
Phone Number | (210501) 7236051463
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Hamirpur (U.P)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Installation of antiviruses, installation of printer, can solve basic software and hanging issue of system

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aforserve.com Ltd | Desktop Support Engineer | 15 July, 2020 | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check Internet or diagnose Internet connection, than check the browser is updated version or not.
Than reset the the browser or we can unstall and then reinstall the browser after doing all these troubleshoot restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly turn on the Bluetooth of speaker and mobile phone, than in mobile we get the option to scan to find new Bluetooth device after finding the new device touch on the finded device to pair the both speaker and mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

Firstly I understand the problem of the customer what he/she is having issue, and than I give them best and easy solution to them, until he/she did not get satisfied by my solution which I have provided to them.
That's my responsibility towards customer

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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