Subject: Tech Support Candidate - Anmol Gupta
From: Anmol Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 11:27:48 -0400

| | Tech Support Test

Name | Anmol Gupta
E-mail | [email-masked]
Phone Number | (+91) 6386141139
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Think & Learn Pvt. Ltd. | Business Deveolpment Associate | 21/06/2020 | 54000
Previous Employer 2 | Nucleus Software Exports Ltd. | Assistant Software Engineer | 30/05/2019 | 26000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check whether the internet is working or not.
2. Check and clear any cookies or history that could be preventing the website from opening.
3. Check for any proxies over the network that might hinder the site from opening.
4. If all the above cases found to be not fit, try changing the internet network (could be a mobile network also). If the website opens then the problem is in the internet network else its in website's server.

3. If the above reasons

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth of mobile phone and the speaker.
2. Search for nearby available devices on mobile phone.
3. The name of the speaker will show up.
4. Tap on the name and the speaker will be paired.
5. It will show in paired device list, tap on the name and the speaker will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I've handled the complete production support of RBL Bank Pvt. Ltd. thus I'm well versed in handling with customer queries and giving resolutions thereby meeting SLAs.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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