Subject: French Language Test - Madou Traore
From: Madou Traore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 09:16:08 -0400

| | Foreign Language Screening Test

Name | Madou Traore    /  (+223) 73750044    / [email-masked]
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would tell him that I had the wrong address by locating his locality, I would be submissive in blaming myself and proving him right to ease his tension to make him wait even more in the hope of receiving his order in a short time. I would tell him that the error is already fixed and all I need is to get there to satisfy him, that I am not very far and that I would ring his doorbell soon, while thanking him for his good understanding for the mistake I made unintentionally
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I'm a person who is very committed in social activities and in community service in my area. I'm like traveling, writing poems and I'm very friendly. I've been studying language and literature at the highschool and I started to get specialized in English at University where I gave up my studies before getting my license for personal reasons ! In my career, I almost accept all positions that corresponds to my profile or qualifications, I'm a motivated person and willing to work. My skills are languages and communication, I speak 3 languages which are English, French and Spanish and I'm learning 3 more which are Portuguese, German and Arabic
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Je ne suis pas expert en marketing mais je peux dire qu'un bon service client est se caractérise par sa qualité, tandis qu'un grand service client se qualifie de la simple grandeur !
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I think I'm the right person because I believe that I have the necessary experience to carry out the tasks that will be entrusted to me. I've got a very high level in English and French whether you mean writing or oral skills. I'm also good at making comments on a specific product or service, I have the art to convince, I have a strong leadership capability
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Actually I've never traveled out of my country before but I want it, anyway I have visited many places here and I found out many things that can attract a person to visit twice. I went to see the cliffs of Badiangara, mosques of Timbuktu and Djene, many other tour sites here

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