Subject: Re: LSM Joining Case Test - Miss Poonam
From: Miss Poonam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 07:16:49 -0400

| | LSM Joining Case Test

Name | Miss Poonam
E-mail | [email-masked]
Phone Number | (+91) 7011634346
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 1 is looking professional but it can be a short and useful message to the customer. However, CCR should take apologise for not sending tickets on time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

As I can see in other blurred statements are not looking professional.
They are trying to finish there work but not understanding the customer need.
When a customer wants help we need to empathize and provide resolution. I think we should provide satisfaction to the customer if we can do.

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