Subject: Re: LSM Joining Case Test - Atul ranjan Mishra
From: Atul ranjan Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 06:42:29 -0400

| | LSM Joining Case Test

Name | Atul ranjan Mishra
E-mail | [email-masked]
Phone Number | (+91) 8384077844
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 1 is suitable for this scenario because customer representative is showing willingness to help the customer. Also crosscheck the customer address. Choice of word  .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Excellent customer service means making each and every aspect of the customer's experience an absolutely positive one. ... Good customer service means meeting expectations- but excellent customer service means exceeding them.

Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal..

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