Subject: Tech Support Candidate - Pratyay Amrit
From: Pratyay Amrit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 06:42:26 -0400

| | Tech Support Test

Name | Pratyay Amrit
E-mail | [email-masked]
Phone Number | (+91) 8595283990
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sungard availability services | Associate Consultant | 05th may 2020 | 24000
Previous Employer 1 | Huawei | Desktop Support | 17th September 2019 | 16183
Previous Employer 2 | American Express | Project Engineer | 8th june 2018 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check the connectivity with the default gateway.
Then,I will check the DNS servers is configured on the PC
Then I will check the appropriate port No. Is active by using Nmap on the DNS server.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, I will open my bluetooth ON in my mobile then I will also open the bluetooth On of speaker then in my mobile it will search for the nearest bluetooth name then as soon as the speaker bluetooth name shows then pair the speaker with my bluetooth of mobile with some credentials for the Authorization after writing credentials it will connect it

What according to you makes you a good candidate for customer service or technical support job?

As I am carrying the experience of 2.8 years in Technical Support profile as I (Troubleshooted Networking & Desktop Support services and also worked with ITIL Process) in creating ticket in ticketing tool.

So, Basically I know how to deal with the users problems and in what way I have to resolve it as soon as possible with my best efforts.

Thanks & Regards
Pratyay Amrit

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |