Subject: Arabic Language Test - Mohammad Adil
From: Mohammad Adil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 06:37:51 -0400

| | Foreign Language Screening Test

Name | Mohammad Adil    /  (206001) 7683081802    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Hello sir, I beg your pardon actually I did some very uncommon mistake. Actually sir your address has incorrectly informed to delivery department and this is totally our fault and we are extremely sorry for the inconvenience and your order will be delivered as soon as possible.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Mohammad Adil.I belong to ETAWAH a smalll city located in Uttar pradesh India. And I did diploma in arabic language from Qaumi council, New Delhi.
And recently I also completed two months course in Arabic language from Al-azhar university, Cairo, Egypt.
I believe in hard work so in part time I also provide lectures on Arabic language in Cairo. So I have long experience in field of arabic language. I'm very fluent in speaking and writing because I have a long experience of engagement with Arabic peoplee.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | من الناحية المفاهيمية ، يتمثل الاختلاف الرئيسي بين تقديم خدمة عملاء "جيدة" وتقديم خدمة عملاء "رائعة" في أنك ، في السابق ، ربما بالكاد تحافظ على رضا عملائك ؛  بينما في الأخير ، فأنت لا تحافظ على رضاهم فحسب - بل تحافظ أيضًا على ولائهم!

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

١-يمكنني بسهولة الحصول على معلومات تفصيلية
حول المنتج / الخدمات التي قدمتها

٢ - لدي مهارات اتصال بطلاقة وفاعلة

٣-لدي صبر كبير على الاستماع للعملاء

٤ - لدي روح الدعابة
٥. يمكنني العمل بهدوء شديد تحت الضغط

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | مصر هي أرض تتآمر فيها الألوان ، والصحراء ، والحصون ، والجمال ، والطعام التقليدي ، والموسيقى الشعبية لتجعل من المسافر ملكًا لها.  العامل الوحيد الذي قد يمنع الناس من زيارتها هو المناخ الحار الذي لا يمثل مشكلة في شهر يناير وأشهر الشتاء الأخرى.  كانت القاهرة ، عاصمة مصر ، مركزًا للسياحة على مدى السنوات العديدة الماضية.  ولما لا؟  عدد قليل جدًا من المدن في مصر يمكن أن تضاهي مدينة النيل في ثراءها الهائل وتراثها الغني.

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