Subject: Tech Support Candidate - Severin Gbetondji Michoagan
From: Severin Gbetondji Michoagan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 06:25:30 -0400

| | Tech Support Test

Name | Severin Gbetondji Michoagan
E-mail | [email-masked]
Phone Number | (+91) 9975805479
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune city
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | HCL Technologies | Lead Engineer: Informix Database Server - Special Language French. | 29/11/2018 | 66000
Previous Employer 2 | ADP (Automation Data Processing) | IT-Technical Support- Special Language French | 10/10/2018 | 33000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check my connection status if my internet  is working very well and also check for the correct spelling of the address i would like to access
then if all this not working trying to delete the cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- ON or enable  the Bluetooth in both speaker and the mobile phone
2- Search to pair the Bluetooth name of the speaker on mobile phone.
3- accept the pairing then connect

What according to you makes you a good candidate for customer service or technical support job? | What make me to be a good candidate for customer service or technical support engineer is my technical  experience my communication skill which the key to be able to serve as great technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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