Subject: Tech Support Candidate - SUJON KUMAR
From: SUJON KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 05:59:15 -0400

| | Tech Support Test

Name | SUJON KUMAR
E-mail | [email-masked]
Phone Number | (110092) 9773762234
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | MANDAWALI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TECH MAHINDRA LTD | ASSOCIATE-CUSTOMER SUPPORT | 30 | 11000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Step first, let's figure out where the problem is.

2. And I check my internet connection is ok are not and than check antivirus security & setting.

3. The problem only happens with certain websites and other websites

4. And try clearing browser cookies and cache.

5. And theni check problem only happens on a secure (https) website and other secure.

6. And then i check problem only happens in same browsers and another.

7. And i try to contract NDTV company via mail,telephone,social media etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Fist i go to my mobile settings.
2. And then Tap the Bluetooth option.
3. And turn on Bluetooth.
4.And  A list of available devices will appear.
5. And If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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