Subject: Tech Support Candidate - Nitin Sharma
From: Nitin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 05:42:25 -0400

| | Tech Support Test

Name | Nitin Sharma
E-mail | [email-masked]
Phone Number | (91) 8979493892
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida Sector 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vayam Info Solutions | TSG | 15 MAY 2020 | 11000
Previous Employer 2 | Techs To Suit | Consultant | 16 Aug 2012 | 17500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the Internet connection, Reload the web page, Check website in other browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on bluetooth on mobile and speaker, Search for device from mobile, If detected connect to speakers
What according to you makes you a good candidate for customer service or technical support job? | I have 2 years voice technical support experience. I am comfortable with rotational shifts.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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