Subject: Tech Support Candidate - Brijendra Singh
From: Brijendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 05:12:08 -0400

| | Tech Support Test

Name | Brijendra Singh
E-mail | [email-masked]
Phone Number | (122001) 7011924294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector-2
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Desktop support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact India Pvt ltd | Sr.Process associatw | July 30, 2020 | 28,000
Previous Employer 1 | Concentrix IBM Daksh India Pvt ltd | Sr. Technical advisor | April 22, 2020 | 23,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The first think I would like to ask to the customer; May I know which browser you are using sir?
If he/she is using Google Chrome, in this case I would suggest to follow the below steps to resolve this issue.
1. Click on the three dots button(Top right corner).
2. Click on Settings.
3. Click on Privacy and security.
4. Click on Cookies and other site Data.
5. Click on Allow all cookies.

Note: After following the above steps customer needs to restart the browser and issue will get resolved .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth on Phone.
2. Touch and Hood Bluetooth.
3. Tap Pair new device.
4. Tap the name of the Bluetooth device you want to pair with.
5. Follow on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

I have few important factors that makes me deal with the customers in a better way.
1. Provide customers quick and fast response.
2. Provide them correct information.
3.Show them and ownership that you are here to resolve customers issues .
I would also like to mention some WOW factors to resolve customers issue a professional way.
1. Opening (Very important)
2.Discovery
3.Probiing
4. Resolution
5. Closing

On the basis of all these factors, we can resolve customers issues in a very professional way.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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