Subject: Tech Support Candidate - Rahul Katiyar
From: Rahul Katiyar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 05:06:59 -0400

| | Tech Support Test

Name | Rahul Katiyar
E-mail | [email-masked]
Phone Number | (96670) 59186
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Arjan Garh, Aya Nagar, South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Adecco India Pvt Ltd | IT Engineer | 19/06/2020 | 25735
Previous Employer 2 | Delta IT Network Pvt Ltd | Network Egineer | 20/06/2020 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I do go to the command prompt and ping the DNS. After that, I would ping the above site. IF needed the traceroute the website's IP address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the speaker's Bluetooth and get into the searchable mode.
2-  Go to the settings on the phone and find the Bluetooth search. Pair the speaker (If needed) and connect.
3- If already paired then only turn on the Bluetooth on both devices will connect it automatically.

What according to you makes you a good candidate for customer service or technical support job? | Understanding the customer's real problem at a technical perspective.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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