Subject: Re: LSM Joining Case Test - Alok Kumar
From: Alok Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 04:59:55 -0400

| | LSM Joining Case Test

Name | Alok Kumar
E-mail | [email-masked]
Phone Number | (91) 9704916974
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As the customer service representative seems very happy to help customer and already checked with seller also confirmed that they'll be able to send your tickets as soon as they receive them from the event organiser. He also assured that closely monitoring your order so that delivery can be done within the time scheduled.
In the end he also confirmed the address to double check.
Representative wishes him for good time at Lady Gaga.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good customer service will only resolve the problem of customer eventually.
Good customer service is something Normal act of doing Job.
But great customer service will get it resolved as well satisfy the customer by assuring them that the company will make sure issue will be resolved in best way possible.
Great customer service is something going beyond imagination and getting that Wow factor from our customers.

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