Subject: Re: LSM Joining Case Test - Mohit Aswal
From: Mohit Aswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 04:15:51 -0400

| | LSM Joining Case Test

Name | Mohit Aswal
E-mail | [email-masked]
Phone Number | (91) 9953414277
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Because this blurb give satisfaction to the customer and close this ticket on the spot or give resolution on the spot to the client. Its good for the goodwill of the company .
Customer want spot resolution and spoc ( single point of contact ).

Amendment :
Just take the client details to ensure about ticket tracking as well.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service to try to resolve your query .
Great customer service resolve your query at any cost and they care for you . Also they will resolve your query at any social media platform with any suitable language.
Great customer service think from sentiments

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