Subject: New Reply Received - System stop operating
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 22 Oct 2020 08:10:19 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  System stop operating   Ticket comment <div dir="ltr">Dear Olesia,<div><br></div>
<div>It worked now.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzY3MzA0NzYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.pAYAKsTU3G5bl-ONTt3fpqANBD4SgUZhJ3_DQ-LSJ2E" alt="fe43b74cea8914d74d98.jpg" width="499" height="374"><br>
</div>
<div><br></div>
<div>Many thanks for your help.</div>
</div>
<div><br></div>
<div>Best regards,</div>
<div>Steven</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 21 Oct 2020 at 23:51, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
	<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<div dir="ltr">Hi Steven,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for your email. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Could you please check the screensaver settings in the app. To do this, follow these steps:</div>
<div><br></div>
<div dir="ltr"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195481-how-does-the-screen-saver-functionality-work-" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195481-how-does-the-screen-saver-functionality-work-</a></div>
<div><br></div>
<div dir="ltr">Please let us know how it goes.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Kind regards,<br>​Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047</a>
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                          <blockquote>
                            On
                            Wed, 21 Oct at 10:01 PM
                            <span>,  Steven.tranthanh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <div dir="ltr">Dear Pritish,<div><br></div>
<div>Virtual still shows nothing on the screen when the studio has no class. </div>
<div><br></div>
<div>Please find the attached file for more information.</div>
<div><br></div>
<div>Thanks,</div>
<div>Steven</div>
<div><br></div>
<div><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div>On Wed, 21 Oct 2020 at 11:39, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
	<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<div dir="ltr">Hi ​Chon,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We are glad to hear that the issue is now resolved.</div>
<div dir="ltr">​</div>
<div dir="ltr">It seems that you are back up and running on Virtual Programs. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Provided that there are no further issues with Virtual, I'll go ahead and close this ticket for now. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Please do not hesitate to contact us again if you need further support. </div>
<div dir="ltr">​<br>
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<div dir="ltr">Best Regards,<br>Pritish<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047</a>
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                            On
                            Wed, 21 Oct at  4:42 PM
                            <span>,  Chon Tran - Country Facility Operations Manager &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
                            <div dir="ltr">
<div dir="auto">Dear All, </div>
<div dir="auto"><br></div>
<div dir="auto">Our team has adjusted okay as the attached pictures. </div>
<div dir="auto"><br></div>
<div dir="auto">Thanks for your support. </div>
<div dir="auto">Chon</div>
<div dir="auto">
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzY2MTIzMjYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.8ptLqq3EGykmKmxgFlHMF2nvtzBJDmvHNnL-H7xAke8" alt="image.png" width="490" height="367"><br>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzY2MTIzMjcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.3mnyPp7OXTvTFJNO248k8vBRNxuOqKyE7uXVI7iZx_g" alt="image.png" width="490" height="367"><br>
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<div dir="ltr" class="gmail_attr">Vào Th 4, 21 thg 10, 2020 lúc 10:34 Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; đã viết:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<br><br>	<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<br><br><div dir="ltr">Hi Rod,</div>
<br><br><div dir="ltr"></div>
<br><br><div dir="ltr">Thank you for the update. </div>
<br><br><div dir="ltr">
<br><br><br>
</div>
<br><br><div dir="ltr">Could you please check the aspect ratio settings of the Projector and make sure it is selected in the right settings? Your AV provider would be able to help with this. </div>
<br><br><div dir="ltr">
<br><br><br>
</div>
<br><br><div dir="ltr">Also, could you please advise us if you are using the Genuine Apple Adapter and also what is the make and model of the EDID that the club is using?</div>
<br><br><div><br></div>
<br><br><div dir="ltr">Best Regards,</div>
<br><br><div dir="ltr">Pritish</div>
<br><br><div dir="ltr">Customer Services </div>
<br><br><div dir="ltr">Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047</a>
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<div><blockquote>
<div>On<br><br>                            Wed, 21 Oct at  3:11 PM<br><br>                            <span>,  Rod.candido &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:<br><br>                            </span>
</div>
<div><div><div>
<br><br><div dir="auto">Hi All, </div>
<br><br><div dir="auto"><br></div>
<br><br><div dir="auto">The system is working. Now the issue that we have to fix is the cable that project the screen. </div>
<br><br><div dir="auto">The image is a way too big in the screen. </div>
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</div></div></div>
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<br><br><div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzY2MTAxODcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.C_VDfcs8yY2o7HVjZSBpkW6D2jBPM5X-5wgLcbI6kvg" style="max-width: 100%"></div>
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<br><br><div dir="auto">Regards</div>
<br><br><div dir="auto">Rod </div>
<br><br><div dir="auto"><br></div>
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<br><div><br></div>-- <br><div dir="ltr"><table style="width:650px"><tbody><tr><td style="vertical-align:bottom;padding-left:20px;padding-bottom:0px"><table><tbody>
<tr><th><img src="https://www.cfyc.com.vn/email_signature/CFYC_logo.jpg" style="width: 100%; padding-bottom: 20px"></th></tr>
<tr><td colspan="2"><b style="text-transform:uppercase;font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:16px">Steven TranThanh</b></td></tr>
<tr><td colspan="2" style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;border-bottom:1px solid rgb(0,0,0);padding-bottom:10px">
<i>Assistant Member Services Manager</i><br>
</td></tr>
<tr>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:10px 0px 5px;width:55%">
<b>Mobile :</b> 0934228696 </td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:10px 0px 5px">
<b>Website :</b> <a href="http://cfyc.com.vn" rel="noreferrer" target="_blank">cfyc.com.vn</a>
</td>
</tr>
<tr>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:5px 0px;width:55%"><b></b></td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:5px 0px">
<b>Facebook :</b> <a href="http://facebook.com/cfycvn" rel="noreferrer" target="_blank">facebook.com/cfycvn</a>
</td>
</tr>
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<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;line-height:1.5;width:55%">
<b>Email :</b> <i><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a> </i>
</td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;line-height:1.5">
<b>Youtube :</b> <a href="http://youtube.com/CaliFitnessYogaVN" rel="noreferrer" target="_blank">youtube.com/CaliFitnessYogaVN</a>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><table style="width:650px"><tbody><tr><td style="vertical-align:bottom;padding-left:20px;padding-bottom:0px"><table><tbody>
<tr><th><img src="https://www.cfyc.com.vn/email_signature/CFYC_logo.jpg" style="width: 100%; padding-bottom: 20px"></th></tr>
<tr><td colspan="2"><b style="text-transform:uppercase;font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:16px">Steven TranThanh</b></td></tr>
<tr><td colspan="2" style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;border-bottom:1px solid rgb(0,0,0);padding-bottom:10px">
<i>Assistant Member Services Manager</i><br>
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<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:10px 0px 5px;width:55%">
<b>Mobile :</b> 0934228696 </td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:10px 0px 5px">
<b>Website :</b> <a href="http://cfyc.com.vn" target="_blank" rel="noreferrer">cfyc.com.vn</a>
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<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:5px 0px;width:55%"><b></b></td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:5px 0px">
<b>Facebook :</b> <a href="http://facebook.com/cfycvn" target="_blank" rel="noreferrer">facebook.com/cfycvn</a>
</td>
</tr>
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<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;line-height:1.5;width:55%">
<b>Email :</b> <i><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> </i>
</td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;line-height:1.5">
<b>Youtube :</b> <a href="http://youtube.com/CaliFitnessYogaVN" target="_blank" rel="noreferrer">youtube.com/CaliFitnessYogaVN</a>
</td>
</tr>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047