Subject: Ticket re-opened - [#4047] System stop operating
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 22 Oct 2020 08:10:19 +0000

Hi Pritish Nandi,  Ticket “#4047 – System stop operating ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047 to view the ticket.  Ticket comment   Dear Olesia,   
 It worked now. 

 

 Many thanks for your help. 

 Best regards, 
 Steven 

  
 On Wed, 21 Oct 2020 at 23:51, Les Mills International <[email-masked]> wrote: 

	 
 Hi Steven, 
 ​ 
 Thank you for your email.  
 ​ 
 
 Could you please check the screensaver settings in the app. To do this, follow these steps: 
   
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195481-how-does-the-screen-saver-functionality-work- 
   
 Please let us know how it goes. 
 ​ 
 
 Kind regards, ​Olesia Customer Services Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047

                           
                            On
                            Wed, 21 Oct at 10:01 PM
                            ,  Steven.tranthanh <[email-masked]>  wrote:
                             Dear Pritish,   
 Virtual still shows nothing on the screen when the studio has no class.  
   
 Please find the attached file for more information. 
   
 Thanks, 
 Steven 

 

 On Wed, 21 Oct 2020 at 11:39, Les Mills International <[email-masked]> wrote: 

	 
 Hi ​Chon, 
 ​ 
 
 We are glad to hear that the issue is now resolved. 
 ​ 
 It seems that you are back up and running on Virtual Programs.  
 ​ 
 
 Provided that there are no further issues with Virtual, I'll go ahead and close this ticket for now.  
 ​ 
 
 Please do not hesitate to contact us again if you need further support.  
 ​ 
 
 Best Regards, Pritish Customer Services Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047

 
                           
                            On
                            Wed, 21 Oct at  4:42 PM
                            ,  Chon Tran - Country Facility Operations Manager <[email-masked]>  wrote:
                             
 Dear All,  
   
 Our team has adjusted okay as the attached pictures.  
   
 Thanks for your support.  
 Chon 

 

  

  
 Vào Th 4, 21 thg 10, 2020 lúc 10:34 Les Mills International <[email-masked]> đã viết: 

  	 
   Hi Rod, 
   
   Thank you for the update.  

 
   Could you please check the aspect ratio settings of the Projector and make sure it is selected in the right settings? Your AV provider would be able to help with this.  

 
   Also, could you please advise us if you are using the Genuine Apple Adapter and also what is the make and model of the EDID that the club is using? 
     
   Best Regards, 
   Pritish 
   Customer Services  
   Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047

   

 

 

  
 On                              Wed, 21 Oct at  3:11 PM                              ,  Rod.candido <[email-masked]>  wrote:                              

   Hi All,  
     
   The system is working. Now the issue that we have to fix is the cable that project the screen.  
   The image is a way too big in the screen.  

    

    

   
   Regards 
   Rod  

  

  

 

 

	

  
    --    

 Steven TranThanh 
 
Assistant Member Services Manager 

 
Mobile : 0934228696  
 
Website : cfyc.com.vn

  
 
Facebook : facebook.com/cfycvn

 
Email : [email-masked] 

Youtube : youtube.com/CaliFitnessYogaVN

  

 

	

  
    --    

 Steven TranThanh 
 
Assistant Member Services Manager 

 
Mobile : 0934228696  
 
Website : cfyc.com.vn

  
 
Facebook : facebook.com/cfycvn

 
Email : [email-masked] 

Youtube : youtube.com/CaliFitnessYogaVN