Subject: Tech Support Candidate - Mohd Arbab
From: Mohd Arbab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 02:53:46 -0400

| | Tech Support Test

Name | Mohd Arbab
E-mail | [email-masked]
Phone Number | (91) 9557175848
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Software support on quicken or quickbooks

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Air and tech solution | Technician | Na | 10500
Previous Employer 2 | TechMahindra | CSA-U2 | Na | 16500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If we get the error while opening website so first we can check broswer supportable or not also check the updare for the broswer, than we can remove cache and cookies history, also check the firewall ristriction and than try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 turn on the bluetooth on both speaker and phone
2 scann the bluetooth device on the phone
3 select the available device
4 tap and connect the device

What according to you makes you a good candidate for customer service or technical support job? | According to me trust is the main part in customer service if i built trust between us and give assurance to customer that i am here only to help you than customer will not be angry and listen whatever you will say. And if you take control over the customer and take it in confidence than you will give best.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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