Subject: Tech Support Candidate - Anmol Gupta
From: Anmol Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 02:46:17 -0400

| | Tech Support Test

Name | Anmol Gupta
E-mail | [email-masked]
Phone Number | (+91) 6386141139
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Think & Learn Pvt. Ltd. | Business Development Associate | 21/06/2020 | 54000
Previous Employer 2 | Nucleus Software Exports Ltd. | Assistant Software Engineer | 31/05/2019 | 26000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check for the faulty internet connection.
2. Check if any proxies are there.
3. Clear any cookies or browsing history as it affects the running of some websites.
4. If above mentioned cases are not the reason then try to open the same website over any other network (could be mobile phone). If the site opens over the other network then there must be some issue from ISP end and if it does not opens then the website's server might be down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth of your mobile phone and the speaker.
2. Search for nearby devices from your mobile phone and find the name of the Bluetooth speaker.
3. Tap on the name to pair the speaker with your phone.
4. After pairing the speaker is ready to be connected.
5. Tap on the speaker name and it gets connected.

What according to you makes you a good candidate for customer service or technical support job?

I've handled complete production support of RBL Bank Pvt. Ltd. and the customer was satisfied in most of the cases due to my extended support.
Thus I'm having experience of handling customer queries and I'm well versed in tackling those customer requests thereby meeting SLA.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |