Subject: Tech Support Candidate - Navneet Raj
From: Navneet Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 00:22:33 -0400

| | Tech Support Test

Name | Navneet Raj
E-mail | [email-masked]
Phone Number | (91) 6200619413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 2
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Cloud computing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | TSE | 14 Nov 2020 | 21000
Previous Employer 1 | A&P enterprises | Senior process Associate | NA | 12000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Make sure that internet is working properly.
Step 2: Check the URL is correct or not.
Step 3: Clear cache & cookies of browser.
Step 4: Try in incognito mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on the bluetooth of phone.
Step 2: Trun on the Speakers
Step 3: Pair both the devices.

And it will be connected

What according to you makes you a good candidate for customer service or technical support job?

I am quite decent in customer handling and interaction  and experience aspect of it.

As working into cloud billing escalations of Ingram Micro, I am the person who is liable to pacify the situation with clients in critical senarios.

I really enjoy having conversation with people.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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