Subject: Tech Support Candidate - Rahul kandol
From: Rahul kandol <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 23:39:58 -0400

| | Tech Support Test

Name | Rahul kandol
E-mail | [email-masked]
Phone Number | (91) 9773743704
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rajouri garden, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Green gate infotech pvt. ltd. | Technical support engineer | 20 march | 18K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) My first step will be to solve such problem is that firstly i will check the internet connection available or not on my PC.
Because sometimes it happens when we are using internet facility suddenly internet connection break ups and we think why we can't able to do internet surfing and then we realise ooh! internet connection is not available or breaks up again and again.
So that's why i will take this step. And if problem still exist than,

2) My 2nd step will be i will try to open this website to on another browser like if i tried it on chrome, than i will also cross check it on internet explorer, mozilla firefox etc. If problem not resolved than,

3) My 3rd step will be i will check windows firewall. Sometimes it happens windows firewall not alllows such websites who contains viruses or worms and some types of vulnerabilities, in such case firewall treat the websites as a virus and does not allow to open it on browser.
So i will check the website after turn off the windows firewall. If problem still occurring than,

4) I will check the same website with another PC/Node, whether it opens on another PC or not.

So these are the steps which i will take in troubelshooting for solving this problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn-on bluetooth speaker and also turn-on its bluetooth.

2) Turn-on bluetooth of Mobile phone.

3) Then i will search the bluetooth speaker with its name in mobile phone and paired the bluetooth speaker with mobile phone.

4) After taking these steps we can connect the bluetooth speaker with mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

According to me the problem solving skills and the talking behaviour with the customer and sincerity makes me a good candidate for technical support job.
Like after giving the support by me and with my communicating way,  the customer is satisfied or  not.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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