Subject: Tech Support Candidate - J s Ravi Kumar
From: J s Ravi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 20:09:06 -0400

| | Tech Support Test

Name | J s Ravi Kumar
E-mail | [email-masked]
Phone Number | (886) 0116070
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur vihar 1
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Varimile technology | Technical support | Na | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1 understand client issue clearly
Step2 diagnose the issue.
Step3 Do needful troubleshooting.
Step4 If needed escalate the issue to concern team.
Step4 Mentioning resolution details on ticketing tool.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 identify speaker bluetooth on your mobile.
Step 2 pair bluetooth connection with mobile
Step 3 once bluetooth speaker is connected with mobile one can play any audio file.

What according to you makes you a good candidate for customer service or technical support job?

Practical knowledge
Soft skills
Having good experience of handling international clients.
Up to date technical knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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