Subject: Tech Support Candidate - ajay mehrotra
From: ajay mehrotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 11:59:01 -0400

| | Tech Support Test

Name | ajay mehrotra
E-mail | [email-masked]
Phone Number | (+91) 9999657535
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | saburi global services | Sr Solution Engnieer | na | 28000
Previous Employer 1 | global call source | it manager | dec31 2012 | 22000
Previous Employer 2 | perfexa solution | sr technical support | june 2008 | 12000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please press Windows Key along with Letter R
A new window will open
Punch in keyword Inetcpl.cpl
A new window will open
You will see different tab Like General , Security and advance
Click on Content > Select SSl State >Click on ok
Now Click on Advance > Click on Reset > Click on Reset
Now try to reopen www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth Speaker
Turn on bluetooth option to On and make sure it visible to other device
Now search for new device that is listed on bluetooth devices and once see you new bluetooth device click on the device and click on connect
Continue playing the music

What according to you makes you a good candidate for customer service or technical support job? | I am being working with Saburi Global Services as Sr Solution Engineer. In the past got many customer  who are above 80. I can guide the customer in very easy manner by giving example and helping them over the call. Also we have to listen to customer exactly which screen is visible to him or her and Guide him. Make the customer comfortable by clamming down using different way like appreciating him or her over the call
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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