Subject: Tech Support Candidate - Chandra Shekhar Shakya Chandra
From: Chandra Shekhar Shakya Chandra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 11:50:56 -0400

| | Tech Support Test

Name | Chandra Shekhar Shakya Chandra
E-mail | [email-masked]
Phone Number | (+91) 8882358955
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Primordial System Pvt Ltd | Associate Manager | 31 March 2020 | 33000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : We have to check the network connection for checking the internet connection, either connection ok or not...by pinging ip address.
Step 2: If if is pinging, that means the internet connection is ok.
Step 3: Then we have to check the firewall rules that the this website (www.ndtv.com) is blocked or not.
Step 4: If it is blocked then we have to unblock this website. Then after that we have to access this website on the browser.
Thanks 😊

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Power on the bluetooth speaker and on its bluetooth options.
Step 2: Turn on the bluetooth option in mobile and search the bluetooth peripheral (speaker's name).
Step 3: After getting speaker's name then click on that for pairing and give the rights (if asking).
Step 4: Now the bluetooth speaker is connected to the mobile phone.
Thanks

What according to you makes you a good candidate for customer service or technical support job? | I am excellent in Technical Support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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