Subject: Arabic Language Test - Mohsin Khan
From: Mohsin Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 11:13:00 -0400

| | Foreign Language Screening Test

Name | Mohsin Khan    /  (91) 7351187864    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Ans: I will tell the truth to the customer and apologize for the mistake. I will place a new order for him with the correct address and follow the sop of the company.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Ans: My name is Mohsin Khan, I'm 28 year's old. I was born and raised in Aligarh.
I've been living in gurgaon for 3 years. I have a bachelor degree in computer science.
I do have an experience of 4 years in customer service. Lastly, I worked at kochartech as senior technical service executive. I left the organization in march because the process got rampdown due to Covid-19.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Ans: 'iina jayizat khidmat aleumla' aljayidat alty 'ahsil ealayha hi tahwil aljawdat walqarar.

wafi khidmat aleumla' alraayieat , nusaeid aleamyl , wanufir hlwlana 'iidafiatan wkhsmana min altariq almasdud.

hataa yurdi aleamyl.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ans: 'ana mutahamis. alqiam bi'ashya' jadidat biaihtimam.

'ana muazaf yaemal bijid. aleamal bikuli 'iikhlas wa'amana.

'ana marn , yumkinuni aleamal taht 'ayi waqt.

'uhib khidmat aleumla' li'anani mutahamis jdana liemali. 'ana haqana 'uhiba khidmat aleumla'.

'ana shakhs muajah nahw alhadaf.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Ans: dhahabat liziarat 'uwtara khanid. 'iinaha madinat jamilat jadana. kan bardana wmmteana.

kan hunak aledyd min aljibal almughtat bialthluj. yati alnaas liziarat hunak kthyrana. makan eazim li'awqatihim.

hnak thulaj fi kli makanin. ealaa al'ashjar waealaa al'ustuh waealaa altariq waealaa alsiyaarat.

ybdw altaqs jamilaan fi alsabahi. 'asafir hunak bialhafilat alaliat wayusafir alnaas aydana bisayaarat 'ajrat.

'uwtarantushal mawjud fi alhnd. yaeish huna almazid min alnnas min alhind.

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