Subject: Tech Support Candidate - J RETHAM
From: J RETHAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 10:50:31 -0400

| | Tech Support Test

Name | J RETHAM
E-mail | [email-masked]
Phone Number | (91) 8169539772
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai but I will reallocate to Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Doxper | Technical Support Excautive and customer Success | September | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) First we have to ask friends and other person the NDTV.com Server is working or not.

2) Second if the server is working then we have to check the google chrome or search engine is updated or not in our devices.

3) if the Google chrome Search or other search engine is updated then we have to check the drivers of computer .

4) After updating all the drivers in Devices then restart the Device Definitely works.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) First unlock your phone .

2) Then go to settings of your device and click on Bluetooth and on and Turn on Bluetooth Speaker.

3) After turning on the Bluetooth in mobile and speakers and pair or connect with name of speaker name.

What according to you makes you a good candidate for customer service or technical support job?

1) lets talk about key skills in these profile communications skills and having deep knowledge in technical skills which organization needs form a technical support employee .

2) problem solving skills which we can solve the issues faced by customer within minimum time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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