Subject: Tech Support Candidate - Anjali Sinha
From: Anjali Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 10:37:05 -0400

| | Tech Support Test

Name | Anjali Sinha
E-mail | [email-masked]
Phone Number | (+91) 7355144210
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sec 15
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CTS | SPE | 21/10/2020 | 31k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, will make sure that the server is up for the website. If yes, will ask the customer if he could run other websites properly or not. If every thing runs good and the issue is only regarding this website will ask the customer to follow the basic troubleshooting, if the error is fixed for timebeing then will go to the root cause of the problem and will raise a ticket to solve it accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I'll switch on the bluetooth for the phone and then will pair in the speaker with the phone. Once connected the speaker will give the confirmation message that it has been connected.
What according to you makes you a good candidate for customer service or technical support job? | A better interaction with the customer, understanding customer's issue promptly and trying to respond to it ASAP.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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