Subject: Tech Support Candidate - SOMI MISHRA
From: SOMI MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 10:23:04 -0400

| | Tech Support Test

Name | SOMI MISHRA
E-mail | [email-masked]
Phone Number | (91) 7827768332
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Wired technology

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. Find out what exactly is the problem?
Step 2. Gather more details, eliminate variables.
Step 3. Reproduce the problem, develop hypothesis
of root cause.
Step 4. Attempt a fix based on findings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth.
2.  Pair a Bluetooth accessory.
3.  Connect them

What according to you makes you a good candidate for customer service or technical support job? | I have  a descent personality which is mandatory for the role of customer support. I can make customer  comfortable for the proper sharing of information. I believe in brushing up skills time to time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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