Subject: Tech Support Candidate - Ashish Sabharwal
From: Ashish Sabharwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 10:22:41 -0400

| | Tech Support Test

Name | Ashish Sabharwal
E-mail | [email-masked]
Phone Number | (+91) 9971606408
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi dwarka
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio
Outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM India | Senior practitioner | NA | 27000
Previous Employer 1 | Concentrix Daksh | Practitioner | 4 oct 2020 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of we will ask user to clear cache cookies of browser and turn off pop up blocker.
Then ask to switch the browser
Then ask to check with your colleagues if they are facing the same issue or not. If not then we will assign ticket to our 2nd level team
If user's colleagues are alao facing rhe same issue, then we will inform our supervisor, resolver team and incident management team who coordinating with every team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all open the bluetooth of speaker and phone
Then on phone we search for the bluetooth of speaker.
Then it will ask to pair
After that it will get connected.

What according to you makes you a good candidate for customer service or technical support job? | According me customer will be happy only when, what we are doing to fix their. We should inform them step by step so that the issue should not persist again
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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