Subject: Re: LSM Joining Case Test - Shilpa Sharma
From: Shilpa Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 09:02:45 -0400

| | LSM Joining Case Test

Name | Shilpa Sharma
E-mail | [email-masked]
Phone Number | (91) 08968920686
Which blurb would you select? | Blurb 3
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The reason for selecting this blurb is that we need to make the connect with the customer which is foremost and empathise that they are waiting for the tickets but there is a delay for it. As it is something which is handled by other ticket master so we cannot confirm the exact time frame that when will they receive the tickets however the priority of every customer is important and they should receive the ticket before the concert, and then we can politely refer to the ticket master if they still want to confirm the status of the ticket arriving time. It is very much important to make a connect with the customer so that the chat does not looks like robotic and we should understand the true need of the customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | for making your customer services good you should make the direct Contact with the customer and empathise with them by understanding the true need of what they are looking for and addressing it correctly. Do not make false promises

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