Subject: Tech Support Candidate - naresh kumar
From: naresh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 08:38:11 -0400

| | Tech Support Test

Name | naresh kumar
E-mail | [email-masked]
Phone Number | (91) 9813839984
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ACB(IL) | IT ENGINEER | 21/10/2020 | 19000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | IF I AM OPENING A WEBSITE AS MENTION ABOVE AND GETTING ERROR 1ST OF ALL I WILL CHECK MY INTERNET CONNECTION WHATEVER IT WILL BE LAN CONNECTION OR WI FI AFTER THAT CHECK IS IT SITE DOES NOT COME UNDER RESTRICTED CATEGORY
Please list the steps to connect a Bluetooth speaker to your mobile phone. | FIRST OF ALL I WILL ENABLE MY BLUETOOTH IN MOBILE PHONE 2ND ONE I WILL SWITCH ON BLUETOOTH DEVICE &  PAIR WITH SAME
What according to you makes you a good candidate for customer service or technical support job? | AS MUCH AS QUICK AND POLITE  RESPONSE TO CUSTOMER
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |