Subject: Tech Support Candidate - Kapil Dheer
From: Kapil Dheer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 08:06:47 -0400

| | Tech Support Test

Name | Kapil Dheer
E-mail | [email-masked]
Phone Number | (+91) 9999792452
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pahar Ganj
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Motherson Sumi Systems | Deputy Manager | working | 32458
Previous Employer 1 | Ashok Manuf. Co. | Sr. Executive | July 2017 | 27500
Previous Employer 2 | Self Business | Self Business | April 2013 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check some other site like google.com....to check if its problem with ndtv.com or the internet in general.

2. I will pingtest to check connection issues, ping time, packet drops etc.

3. If general sites like google.com are unreachable & ping test fails, I will check internet connectivity.

4. In case wired LAN, check if the plug is properly plugged in.

5. In case wifi, check ndtv.com connectivity on other devices like connected phones.

6. In case issues sustain, check the modem if it has working incoming connections via the display lights on device.

7. Finally check with service provider for possible issues.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on bluetooth on phone & make the phone discoverable by making phone visible to other devices via bluetooth settings.

2. Power on the bluetooth speaker & switch to the pairing mode. Refer speakers documentation for pairing procedures.

3. Keep the speaker's bluetooth button pressed until visible on phone. In case the method is different, follow the procedure as per speaker manual.

4. Select the speaker identifier on phone & put in the device passcode needed for the procedure. Same must be available on speaker body and/or speaker documentation.

What according to you makes you a good candidate for customer service or technical support job?

1. A customer service person definitely has to be a good listener.

2. Firstly, he has to hear about the problem description from the customer.

3. After the customer is done with his briefing, he should ask missing information & record down all the data.

4. The Service/ Support person has to constantly upgrade his skills & understanding of the product lineup & the troubleshooting measures.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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