Subject: Tech Support Candidate - Ashutosh Kumar
From: Ashutosh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 08:01:27 -0400

| | Tech Support Test

Name | Ashutosh Kumar
E-mail | [email-masked]
Phone Number | (+91) 7397057520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Associate technical support | | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check for active internet connection- if my wifi or ethernet cable is well connected to the computer.
2. Open the link in incognito mode if using google
3. Clearing the cache in the browser settings
4. Check with all installed browsers in the computer
5.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the device and bluetooth option in your smart phone
Devices with bluetooth activity automatically pops up in your device , you can connect it by simply selecting the speaker name and connecting to it
Or we can go to settings>bluetooth>available bluetooth devices> select the required one.

What according to you makes you a good candidate for customer service or technical support job? | A candidate who understands customers queries,actively listens to it and resolves the issue in low time. Also further assist the customer with benefits offered from the company for their benefits.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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