Subject: Tech Support Candidate - Aman Khanna
From: Aman Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 07:10:22 -0400

| | Tech Support Test

Name | Aman Khanna
E-mail | [email-masked]
Phone Number | (+91) 9958007069
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Subhash Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WSPL | Sap Basis Consultant | 21.10.2020 | 25k
Previous Employer 1 | RBS group of Services | Officer | 21.09.2014 | 26k
Previous Employer 2 | AON Hewitt | Team Member | 15.05.2012 | 19k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will ask what is an exact error message he or she is facing while trying to connect to www.ndtv.com and which operating system and browser the client is using to access (www.ndtv.com) website.
Based on getting information from the client the issue will be resolved step by step.
First step to check whether an Internet is connected or not, For that I will educate client to use ping command if it is a Window based operating system to check network connectiivity.
If it is showing RTO then it will be a network based error, else it could be any other issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Bluetooth speaker will be switched on
Step 2. Mobile phone bluetooth should be switched on.
Step 3. start scan the availability of bluetooth devices nearby my mobile phone.
Step 4. if is under available devices then select it and connect it on the mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I have working experiences in communicating international clients and i have listening and learning skills.
I can use my ability and understand their way of expressing things professional because of my work experiences.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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