Subject: Tech Support Candidate - kshiti sakhuja
From: kshiti sakhuja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 07:00:50 -0400

| | Tech Support Test

Name | kshiti sakhuja
E-mail | [email-masked]
Phone Number | (91) 9870954294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 27, Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Incident Management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Analyst | NA | 2.5
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the web address again.
2. Delete all the cookies
3. Try to change proxy settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth of phone.
2. Turn on bluetooth of Speaker.
3. Go to bluetooth setting in phone.
4. Make sure option of show all available devices is on.
5. Pair with the speaker name visible on the screen.
6. you are good to connect

What according to you makes you a good candidate for customer service or technical support job?

1.One should be polite in behaviour
2.Should have good listening skills
3.Should have problem solving skills
4.Having patience is very important
5.Thankful nature is must
6.Good communication skills
7.Confident
8.Enthusiasm

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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