Subject: Re: LSM Joining Case Test - Kajal Balmiki
From: Kajal Balmiki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 06:18:19 -0400

| | LSM Joining Case Test

Name | Kajal Balmiki
E-mail | [email-masked]
Phone Number | (91) 9368274618
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I've selected blurb number 1 because i feel it is the right format to address a client.First of all we greet the client in a good way as it is done in the given blurb secondly we address them about the issue that what is the scenario exactly..nd then providing them more information or asking for information..lastly reassuring that the issue would be solved so that the customer is satisfied and stays updated.
Additional point we can add are the proper information of the tickets dates nd informing them that we investigated or had meeting with the relevant department or authorities.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is something not beyond customers imaginations. Customer gets his kind of service which is expected from an organisation, but customer had something more in his or her mind in terms of getting service. Good service is something which displays a normal act of work

While great customer service is something going beyond customers imaginations. Going an extra mile and getting that “ Wow “ factor inside the customer. It's an act which makes a customer maze.

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