Subject: Tech Support Candidate - Gaurav Kapoor
From: Gaurav Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 05:44:34 -0400

| | Tech Support Test

Name | Gaurav Kapoor
E-mail | [email-masked]
Phone Number | (91) 7217620212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | krishna nagar east delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | na | na | na | na
Previous Employer 2 | teleperformance | process associate | 23 jul 2020 | 17000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. many basic problems can be solved simply by restarting the device.

2. make sure the internet connection works by seaching google and make sure it shows seach results.

3. if nott check website is down for everybody or just my system

4.run step by step diagnostic

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. go to settings
2. tap the bluetooth option
3. turn on bluetooth
4. a list of available device will appear
5. make sure speaker are turned on and bluetooth is discoverable
6. select the device on phone it will connect the speaker.

What according to you makes you a good candidate for customer service or technical support job? | since childhood to growing adult i have always been engaged with using technology and gadgets i know very well how to troubleshoot any problem , i possess good amount of knowledge and skills as well as experience to proof myself a good candidate for this job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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