Subject: Re: LSM Joining Case Test - Shashank Bhati
From: Shashank Bhati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 05:20:57 -0400

| | LSM Joining Case Test

Name | Shashank Bhati
E-mail | [email-masked]
Phone Number | (88001) 08877
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I imagined myself as the customer and went through all the blurbs. The first one was the most satisfying reply to the query. Also, the way of interacting with the customer was very pleasant.
unlike the rest, it was not just a to the point answer but also a satisfying one.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Gaining a customer's trust is not an easy task. A
good customer service may achieve the initial scope going but great customer service will not just achieve but also the scope above and beyond the initial project scope.

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