Subject: Tech Support Candidate - Prashant Kumar Maurya
From: Prashant Kumar Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 04:58:40 -0400

| | Tech Support Test

Name | Prashant Kumar Maurya
E-mail | [email-masked]
Phone Number | (91) 8882181661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Customer Support Executive | NA | 13171
Previous Employer 1 | Vayam Info Solution Pvt Limited | Technical Support Engineer | 28- Feb-2019 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If facing issue in particular single website on www.ndtv.com means their issue is server down which are not possible to correct our side if internet connectivity as well as internet speed is better.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Click on our Computer System on Setting after then click on Bluetooth and other devices after then Bluetooth ON in your System as well as Mobile phone both then search them after then connect them.
What according to you makes you a good candidate for customer service or technical support job? | In our according good candidate for customer service or technical support job which are very polite, understand their issue, listening power, lot of Technical Knowledge, Soft Voice, Smart Work are complete asap.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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