Subject: Tech Support Candidate - Gulfam Khan
From: Gulfam Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 04:41:58 -0400

| | Tech Support Test

Name | Gulfam Khan
E-mail | [email-masked]
Phone Number | (+91) 9870260727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka mor Delhi (Ready to ready to relocate)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Customer support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ocewen Financial | Process Associate | March 2012 | 18000
Previous Employer 1 | Interglobe Technologies | Sr Travel consultant | Dec 2013 | 21000
Previous Employer 2 | Convergys | Sr Customer support Associate | Nov 2016 | 23500 + 8000 Incentive

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check the website (Spelling) Or I will type it in Google, and if that did not work then I will check my internet and try to open some other websites such as "Youtube.com, Or "Facebook.com" and if that works then I will try to switch to a different browser and then try to open "ndtv.com" and I think that will work if not then I will go for another troubleshooting steps such as -
Restart the computer
Make Sure the Internet Connection Works
Check if the Website is Down for Everybody or Just Me
Try on another device such as mobile, Laptop

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, open the Bluetooth speaker.
Then from the mobile phone go for notification by scrolling down from then I will switch on the Bluetooth option and connect to the Bluetooth speaker and once it is connected I will start playing the song from my mobile through the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have more than 5 years of exp in customer service / sales-marketing. Completed training for AWS Solutions Architect - Associate Level /AWS Technical Essentials. I have got trained on Amazon web services solution architect (AWS) and worked on AWS resources, I'm handling customer queries or the complaint for a long time,  and I think I'm capable enough to handle this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |