Subject: Tech Support Candidate - Anshu sharvan jha Anahu jha
From: Anshu sharvan jha Anahu jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 04:26:38 -0400

| | Tech Support Test

Name | Anshu sharvan jha Anahu jha
E-mail | [email-masked]
Phone Number | (91) 9625125669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Palam
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Vpn connection,firewall, maintain active directory directory service

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ilog solutions India Pvt Ltd | Technical helpdesk support engineer | 15 june 2020 | 15104
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i check. Which type of error this. If the error comes. This site can't be reached
Step 1. The device is connected with internet or lan if  internet is working
Step 2 Change DNS settings and ip settings
Satep 3. Check Google chrome setting and fix the issue
Step 4.Restart system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. start a bluetooth device
Step 2. Open Bluetooth on our mobile
Step 3.  connect the Bluetooth. When they Bluetooth and mobile paired .
Step 4. Then play whatever we want

What according to you makes you a good candidate for customer service or technical support job?

Whenever i talk to customer every time i took normal tune.
first I know what is exactly customer problem realated technical problem.
I solved there problem on time.
Alao i told the why this problem came.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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