Subject: Arabic Language Test - Irfan Ali
From: Irfan Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 04:19:09 -0400

| | Foreign Language Screening Test

Name | Irfan Ali     /  (91) 7992135660    / [email-masked]
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First things first. Let me clarify the 30 minutes delivery guarantee condition. Any pizza outlet has a maximum liability of only Rs. 500 and that is why even if you get your pizza after 30 minutes, you can only claim for a discount of 500 bucks and not the entire amount.
Secondly, the 30 minutes delivery guarantee works on orders having 3 oven baked items only. More than 3 items will qualify as bulk order and the delivery guarantee won't apply on it.
So before you order your pizza next time, make sure that the above points are followed. Now steps till here are only to get the basics right.

Next comes the actual process to get your free pizza. For this, I will describe one of the several instances when I was able to get a free pizza for late delivery.

My office is located in Gurgaon and usually there is a lot of traffic in the area. We made sure that the order was placed during rush hours when there is lots of traffic on road as well as in the outlet. Guessing this can only be done through experience and your knowledge about the area. Usually every outlet has a peak time when there is a lot of rush inside. It's always better to place your order at that moment. Next, we made sure that we were present at the entry Gate of our office 2 minutes before the delivery time. The delivery boy arrived 2 minutes late. I immediately claimed for a free pizza. His usual response was that there was a lot of traffic and he tried calling me before. This was enough for us to prove his false claims as we were standing right there at the entry point 2 minutes before the delivery time. With several such claims from both the sides, we finally resorted to talking to the outlet manager. After a minute of discussion with him, when the manager had accepted defeat, he tried to use his last weapon of sympathy, claiming that the delivery boy was late only by 2 minutes and I should rather forgive them this time. This was the moment I was waiting for all this while and I left no time in replying back by saying that if they cannot deliver in 30 minutes, it's better to remove the entire marketing stint from their website. Sometimes taking the name of a competitor pizza outlet also works. With this, I finally claimed my victory over them and received 3 pizzas from a well known pizza brand for just 300 bucks (after a discount of Rs 500).

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Rarely, but occasionally, while working with a student on a personal essay, I can’t help but wince. It’s a concerned, gut response to the student taking an unnecessary and unwise risk. The most ready example I recall is the day that one of my students spent an entire paragraph discussing a suicide attempt. And this student was no dummy—in fact, held a 3.9 GPA. What I’m sure happened was that the student misconstrued the context for the personal essay and interpreted it almost as a confessional opportunity. I’ve witnessed other students use the personal statement to stumble sloppily through discussions of the death of a pet, a protest rally that turned into a small riot, a bad case of lactose intolerance, a religious conversion, and ten years away from school “bumming around with a rock band.”

Writers who do this are often focusing on one small part of their application (such as a poor semester of grades) or something they view as so self-defining (such as a political cause) that they feel almost obliged to discuss the topic. But despite the writer’s personal agenda, audience and context are key here, with the astute writer only taking chances when the risk is clearly worth it. At the same time, as the following discussion makes clear, there are times when the uniqueness of your experience is indeed worth showcasing.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get”.

For example, let’s say that, historically, your company – and you, as one of its personal “ambassadors” – have been working very hard to keep your customers happy.

While you may think that the sum of these activities, in and of itself, represents “superior” customer service on behalf of you and the company, some of your customers may think otherwise

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

When you're interviewing for a job, you need to be prepared for all kinds of interview questions, from the standard ("Where do you see yourself in five years?") to the downright wacky ("Why is a tennis ball fuzzy?"). But since you don't have an endless amount of time to prepare, it makes sense to focus the bulk of your preparation time on the questions you're most likely to get.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

There is an old proverb that says ‘Early to bed and early to rise makes a man healthy, wealthy and wise. I am in the habit of getting up early in the morning and have formed the habit of walking long morning walks in the past two years.

It is a light Precise and best for physical fitness. The morning air which is fresh and pure is beneficial for the lungs. The early rays of the rising Sun are good for healthy skin. ‘Health is Wealth’ and Doctors also recommend morning walk to their patients for gaining sound health and freshness of energy. At a distance of about one kilometer from my house there is a big park. Along with my neighbourhood friend I cover the distance. We jog in winters and walk’ easily in summers. Walking through the city in the early hours of the morning one gets to see a totally different view ones nature place. Agra at 6 p.m. is entirely different from the Agra at 10 a.m., 2 p.m. or 8 p.m.I go for morning walk to Paliwal Park which is situated in the heart of the city. It is about 2-5 km from my house to reach there. I have to cross through a lot of markets, bazaars and shopping complexes at the normal hour of the day it would take a person even on a two wheeler atleast 20 minutes or even more to reach there. At 6.30 a.m. there is a quietness prevailing the entire area. Two or more street dogs can be seen near the garbage heaps looking for crumbs thrown by the people the night before. One or two auto rickshaws can be seen flying on the road. It seems people travelling by rail or bus have moved out early from there houses to catch their transport well in time.Near a crossing, I was lucky to escape colliding with a car moving at break neck speed. I was moving at the side of the road but since it was foggy and the car was at high speed, the driver missed seeing the cow crossing the road to save collision; he swerved the car to his left and missed hitting me by a few inches. I yelled a few mouthful of obscenities at him and at the same time thanked God that I was safe. The park was just around 100 metres and I could hear the chirping of the birds, parrots and pigeons were flying from one branch of a tree to another. Amidst the sheet of thin white fog the colourful flowers in the park gave a solace to the heart and were a feast to the eyes. The fragrance of the sweet smelling flowers filled my mind with a freshness which cannot be compared to anything in the world. The park was filled with people of various age groups. The cold winter had not prevented these health conscious individuals to stay back in their cozy beds and to put off going for the morning walk the most important nutrient for the healthy body. The pure fresh air of the morning devoid of the poisonous gases inhaled by the innumerable vehicles running to and fro in the city streets gives a boost to the body to battle the days hectic schedule. Words are insufficient to describe the feelings one to must go for a morning walk to experience the great feeling.

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