Subject: Tech Support Candidate - Vaibhav Tare
From: Vaibhav Tare <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 04:06:34 -0400

| | Tech Support Test

Name | Vaibhav Tare
E-mail | [email-masked]
Phone Number | (440034) 9588425733
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Technical support engineer gps

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nuevas technologies | Technical support engineer | | 13000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check browsing speed by any trusted internet speed tester example ockla.if speed is good or moderate I will wait for some time.even if it's not worked then, let's figure out where the problem is
1) The problem only happens with certain websites.?
Then, Try clearing Browser cookies and cache.
2)The website loads but doesn't work properly.
3) The problem only happens on a secure http website?
4) problem happens on particular browser? Or all other browsers
5) other manufacturing problem e.g fibre cable Discconect
With little work we can narrow down cause of problem
1-open a new tab and check to see if I can load another website like google.com
:If I can open another site skip down the problem only happen with particular website.
:if i cant open another website, continue on next step
2-lauch another Browser like Internet Explorer and try to open that site I have problem with.
:if site open open in this Browser, see the problem happen in previous Browser which haven been used.
:if site doesn't open in both Browser Or any other Browser, then I will check why problem happen in all Browser.
This are initial step for check why I got error,in details analysis in settings we can figure out and sloved problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-swipe down from top of screen
2-touch and hold the Bluetooth
............... Or.............
Also can enable that opetion by go setting
3-Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4-Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Hello good morning. Currantly working as technical support Engineer in vehicle tracking system. For Nagpur location. I have provide technical assistant to client associate with my company.i have good command over verbal communication in English language in read, write, speak and i have some IT support knowledge as well. It will be great opportunity for me to associate with your organization. Thank you. Have a graet day🙂

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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