Subject: Re: LSM Joining Case Test - Neha Kumari
From: Neha Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 03:55:56 -0400

| | LSM Joining Case Test

Name | Neha Kumari
E-mail | [email-masked]
Phone Number | (813204) 8617215255
Which blurb would you select? | Blurb 5
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In this blurb there is all the information is added that we should send and ask to our customer because he/she has not told us about her/his hotel address it must be near to the event venue but we should ask them and wish them to their great journal.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get”.

It is important to keep the customer “in the loop” at all times. If they are expecting you to arrive on-site to perform a repair, they also expect to know approximately when you will actually get there. If there is a problem with your arriving as scheduled, they’ll want to know as soon as possible when you will get there – they will not want any surprises!

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