Subject: Tech Support Candidate - Jennifer Sonowal
From: Jennifer Sonowal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 03:38:23 -0400

| | Tech Support Test

Name | Jennifer Sonowal
E-mail | [email-masked]
Phone Number | (91) 9599612726
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienerhizer | Customer service executive | 10/7/2020 | 31000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first i will check if there's any typo error done by my end after that i will try to use  different browser cause sometimes it network issue if still the problem persists i will try clear the browsing history and try again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | At first we have to click on the bluetooth options over there we will see a sliding options for on &off , we will slide the bar to the option"ON" and after that  we will check the name  of the bluetooth speaker from the list that will be appearing after we activate the bluetooth option and try to connect with the relevant device .
What according to you makes you a good candidate for customer service or technical support job? | As i had worked with an (international) US bank ,i have provided my customers the premium service desired by them and the solution appropriately   that they were searching for.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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