Subject: Tech Support Candidate - Om Radhe
From: Om Radhe <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 03:30:45 -0400

| | Tech Support Test

Name | Om Radhe
E-mail | [email-masked]
Phone Number | (+91) 7001889913
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gangtok, Sikkim
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SRM University Sikkim | Lab Assistant | | 17200
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check network connection, If network is working fine then I will check in other way to open the website i.e. I will search with the name in google search engine like NDTV then it will show me all the NDTV websites then i will select www.ndtv.com from the list.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will turn on the bluetooth speaker and check the device name, then I will turn on blueetooth in my mobile phone and then I will check for the device name of speaker. Once I get the device name of speaker I will pair with the device and it will get connected.
What according to you makes you a good candidate for customer service or technical support job? | According to me candidate should have patience to understand the problem of customer and immediate response should be there. Have to talk politely, should not be harsh. Have to do your level best to resolve the problem. If then also you are unable to resolve the problem you have to ask help with our senior.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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