Subject: Tech Support Candidate - Kailash Singh Solanki Kailash
From: Kailash Singh Solanki Kailash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 03:16:26 -0400

| | Tech Support Test

Name | Kailash Singh Solanki Kailash
E-mail | [email-masked]
Phone Number | (+91) 7310803637
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | I 262 delta 2 greater noida,201310
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro Ltd. | | | 2.2
Previous Employer 2 | Tech Mahindra Ltd. | | | 2.7

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

What is the error message?
1.check the internet connection.if the internet connection status is green.
2.are you able to access other websites?if he is able to access the internet.
3.close and restart the web browser.
4.type in www.ndtv.com.(if the issue persists)
5.try different web browser.
6.use a different device.
7.restart the router.
8.restart the computer.
9.contact the isp.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the speaker.
Put the speaker on bluetooth mode.
Go to the settings of the cellphone.
Select bluetooth.
Select the name of the speaker.
It will display the message if is connection is successful.

What according to you makes you a good candidate for customer service or technical support job?

Understandable.
Kind.
Tech savvy.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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