Subject: Tech Support Candidate - arun gupta
From: arun gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:59:05 -0400

| | Tech Support Test

Name | arun gupta
E-mail | [email-masked]
Phone Number | (+91) 9953879986
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NOIDA Sector 62 (A)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the web address (URL) in the address bar to make sure I am going on correct webpage or not. Then am try to open the same another computer connected on the same network, If I can't see the webpage on any computer, then I check internet connectivity if all things are right then webpage might be down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1:- Go to settings
Step-2:- Tap the Bluetooth option
Step-3:- Turn on Bluetooth
Step-4:- A list of available devices will appear.
Step-5:- If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
Step-6:- On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

1. Problem-Solving Skills
2. Clear Communication
3. Friendly Attitude
4. Empathy
5. Product/Service Knowledge
6. Strong Time Management

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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