Subject: Tech Support Candidate - Rahul Kumar Pandey Rahul
From: Rahul Kumar Pandey Rahul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:45:25 -0400

| | Tech Support Test

Name | Rahul Kumar Pandey Rahul
E-mail | [email-masked]
Phone Number | (+91) 9455679374,9870170918
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 44
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Able to Manage Microsoft Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PVR Cinemas | IT Admin | Working | 25000
Previous Employer 1 | KDMSL | IT Offers | Dec-2016 | 19000
Previous Employer 2 | CMS | IT Executive | Dec-2012 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi Concern,
Please check your Net connectivity with LAN Cable, due to lan connectivity your system is not connected with LAN. If it does not resolve I will come and resolve it.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Please on both Bluetooth devices and search the name of Bluetooth speaker when you will find it please appeair for connecting.
What according to you makes you a good candidate for customer service or technical support job? | I have 7+ years of work experiences like Desktop, Laptop,MAC, Networking Support Eng. as well as currently I am working with India's best entertainment organization & I am handling 3-4 sites with the help of remote access.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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