Subject: Tech Support Candidate - Farhan MOHAMMAD
From: Farhan MOHAMMAD <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:41:10 -0400

| | Tech Support Test

Name | Farhan MOHAMMAD
E-mail | [email-masked]
Phone Number | (91) 8802824747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Microsoft server, office 365 , Azure VMs, Azure Active Directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MoneyMitra IT Solutions Pvt ltd | IT support Executive | | 25000/-
Previous Employer 1 | Kehar Travel Ventures Pvt ltd | IT Executive | Feb 2019 | 15000/-
Previous Employer 2 | System network | Desktop Support Engineer | September 2017 | 8000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll clear browser history, cookies and all then try to open , it will not then I need to allow this website in chrome setting > privacy and Security > Site settings> additional content > click on insecure content > enter the website in allow section then it'll working fine.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly power on the Bluetooth speaker and turn on Bluetooth visibility in mobile phone and speaker then search speaker Bluetooth name in mobiel Bluetooth settings of mobile phone. Then pair to mobile.
What according to you makes you a good candidate for customer service or technical support job? | Speak politely and listen carefully to the customer, then provide better support in less time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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