Subject: Tech Support Candidate - Rahul kumar
From: Rahul kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:39:19 -0400

| | Tech Support Test

Name | Rahul kumar
E-mail | [email-masked]
Phone Number | (+91) 9074465727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
vpn, basic api

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | virus positive technologies | tech support | currently working | 38k
Previous Employer 1 | Accel frontline limited | desktop support | 10 july 2017 | 10k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1: I'll check the error.
Step2: if it is related to network I'll the network connection connection and see if any vpn is connected or I'll switch the network connection and try again.
if it is blocking I'll check the dns entries mostly it happens with domain system.
For other error I'll normally clear cookies cache and restart the browser to resolve this. we can also try in an incognito mode.
we can switch browser.
This is the normal steps which I'll follow but I would say it depends on the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1: I'll switch on the bluetooth device.
Step2: I'll go to the bluetooth settings in my phone and search for the bluetooth speaker.
Step3: Once it will be visible I 'll click on that to connect sometimes it ask to pair device then I'll click ok and it'll be connected

What according to you makes you a good candidate for customer service or technical support job?

According I must be a good listener because untill I don't under the customers query I can't be able to answer them.
To answer them quickly must have good IQ level.
Sometimes we ask so many questions to the customer which is not good so basically I try to ask the important and few questions on the basis of that I can resolve their query.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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